Privacy Policy

Last Updated: 28.06.2026

At My Fiharaa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, register as a vendor, place an order, contact us, or interact with us through email, phone, WhatsApp, or social media.

1. Information We Collect

We may collect personal information when you use our website or services, including:

  • Your name
  • Contact number
  • Email address
  • Billing or delivery details
  • Island and atoll information
  • Order details
  • Payment confirmation details
  • Vendor registration details
  • Product listing information
  • Communication records with our team

For vendors, we may also collect details related to product listings, seller location, item condition, pricing, and other information required to manage sales through the website.

2. How We Use Your Information

We use your personal information to:

  • Create and manage customer or vendor accounts
  • Process and confirm orders
  • Contact buyers and sellers regarding purchases, deliveries, or collections
  • Verify bank transfer payments
  • Support vendor registration and product listings
  • Improve our website, services, and customer support
  • Prevent misuse, fraud, prohibited listings, or illegal activity
  • Communicate important updates, notices, or service information

3. Payment Information

At present, payments are handled through bank transfer. Customers may be required to send payment confirmation details, such as a bank transfer receipt, to My Fiharaa through the official communication channel provided on the website.

We do not ask customers to share sensitive banking passwords, PINs, or confidential bank login details.

4. Sharing of Information

We may share necessary order-related information between buyers, sellers, and the My Fiharaa team to complete purchases, arrange delivery or collection, and provide customer support.

We do not sell your personal information to third parties.

We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of My Fiharaa, our users, vendors, or the public.

5. Vendor and Product Information

Vendors are responsible for ensuring that the information they provide is accurate and up to date. Product listings may display information such as item condition, product description, price, seller island, and atoll to help customers make informed decisions and arrange delivery or collection.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online platform can guarantee complete security. Users are responsible for keeping their account login details and passwords confidential.

If you believe your account or password has been misused, please contact us immediately.

7. Cookies and Website Usage

Our website may use cookies or similar technologies to improve user experience, understand website performance, and support website functionality. You may choose to disable cookies through your browser settings, but some parts of the website may not work properly.

8. Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business requirements.

9. Third-Party Links

Our website may include links to third-party websites or services. My Fiharaa is not responsible for the privacy practices, content, or security of third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

11. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on the My Fiharaa website.