Refund and Returns Policy

Last Updated: 28.06.2026

At My Fiharaa, we aim to provide a convenient and reliable online marketplace where buyers and sellers can connect easily. As My Fiharaa is a multi-vendor platform, products are sold by independent vendors, and return arrangements may depend on the seller, product type, item condition, and reason for return.

1. General Return Policy

Customers are advised to carefully review product details, images, item condition, seller location, price, and delivery or collection arrangements before placing an order.

If a customer wishes to return an item, the customer must contact My Fiharaa or the relevant seller as soon as possible after receiving the product.

Return requests may be considered in cases where:

  • The wrong item was supplied
  • The item received is significantly different from the listing description
  • The item is damaged or defective at the time of delivery
  • The seller is unable to supply the purchased item after payment has been made

2. New and Second-Hand Items

Products listed on My Fiharaa may be either new or second-hand. Customers should check the item condition before purchasing.

For second-hand items, normal signs of previous use may not qualify as a valid reason for return if the item was accurately described by the seller in the listing.

3. Non-Returnable Items

Certain items may not be eligible for return unless they are damaged, defective, or incorrectly supplied. These may include:

  • Used personal items
  • Hygiene-related products
  • Customised or made-to-order items
  • Items damaged after delivery or collection
  • Products where the buyer has changed their mind after purchase
  • Items that were accurately described and delivered as listed

4. Delivery and Collection

Delivery and collection arrangements are generally made between the buyer and seller. Customers and vendors are responsible for agreeing on delivery method, timing, cost, and collection details where applicable.

If delivery is arranged to an island, customers must provide accurate island and atoll details. Vendors must also provide accurate seller location details when listing products.

5. Refunds

If a refund is approved, the refund will be processed based on the original payment method used. Where payment has been made to My Fiharaa through bank transfer, a refund may be issued after the payment and order details have been verified.

Refunds may be provided when:

  • The item is unavailable after payment
  • The order cannot be completed
  • The product was incorrectly listed or supplied
  • My Fiharaa or the seller confirms that the return request is valid

Processing times may vary depending on bank procedures and verification requirements.

6. Return Costs

Return delivery or transport costs may be the responsibility of the buyer or seller depending on the reason for return. If the return is due to an incorrect, damaged, or misrepresented item, the seller may be responsible for resolving the issue.

7. How to Request a Return

To request a return, please contact My Fiharaa with the following details:

  • Order number
  • Customer name
  • Contact number
  • Product name
  • Reason for return
  • Photos or evidence, if applicable
  • Bank transfer confirmation, if payment was made through My Fiharaa

Return requests must be made within a reasonable time after receiving the item.

8. Final Decision

My Fiharaa reserves the right to review return and refund requests on a case-by-case basis. We may reject requests that are incomplete, unreasonable, fraudulent, or not supported by sufficient evidence.